Privacy Policy

Effective Date: 2026-03-09
Last Updated: 2026-09-03

At BonBook, your privacy is very important to us. We will NEVER sell your personal information. We do not share mobile phone numbers, SMS/MMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes. We share data only as needed to operate BonBook: creating or modifying travel bookings with airlines and other providers, delivering messages you have requested or consented to receive, processing payments, providing customer support, and as required by law.

1. Information We Collect

Personal Information

Name
Email address
Phone number, including mobile numbers you provide to receive SMS or MMS
SMS/MMS opt-in and opt-out records
Payment information
Travel preferences
Other personal information required by airlines and travel partners (eg. passport number, date of birth, etc.)

Non-Personal Information

Browser type
IP address
Usage data
Device information
Location data (if you choose to share it with us)

2. How We Use Your Information

To process and manage your travel bookings
To communicate with you about your bookings, including by SMS or MMS if you opt in
To provide customer support, including 24/7 human agent fallback support
To maintain a record of your messaging consent and honor opt-out requests
To improve our services and website
To comply with legal obligations

3. Support Communications

If you contact BonBook support, including 24/7 human agent fallback support, BonBook may collect and use the contents of those communications, along with related account and booking context, to resolve issues, improve service quality, maintain safety, and document support outcomes.

4. Data Sharing and Disclosure

We share your data only with:

Airlines and travel service providers to create and manage your bookings
Payment processors to handle transactions
Messaging and communications providers that deliver SMS or MMS you have requested or consented to receive
Service providers that help us operate BonBook, such as hosting and customer support tools
Legal authorities if required by law

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing a phone number with an airline or travel provider to ticket or operate your booking is not a transfer of SMS marketing consent. Those providers may not text you under BonBook's messaging consent.

5. SMS and MMS / Mobile Information

This section describes how BonBook handles mobile numbers and text messaging.

Non-sharing of mobile numbers

We do not share, sell, rent, or otherwise provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your mobile number and SMS opt-in or consent status, with third parties that help us provide our messaging services, including platform providers, wireless carriers, and other vendors who assist in delivering text messages or providing customer support. These parties may use that information only to provide services to BonBook and not for their own marketing.

How we use mobile numbers

If you opt in, we use your mobile number to send automated SMS and/or MMS about your travel and membership, including booking confirmations, itineraries, tickets, check-in reminders, flight status and delay updates, schedule changes, customer support, and other account or service notices. During our SMS/MMS beta, we may send a limited set of these message types. This messaging program does not send advertising or promotional text messages.

Consent to receive SMS or MMS is not a condition of purchase, booking, or using BonBook. You opt in by texting FLY to 814-637-7333. Providing a phone number for airline ticketing, booking, or account security, without texting FLY, is not consent to this messaging program. The public call-to-action is on our Text BonBook page.

Message frequency

Message frequency varies. You may receive multiple messages in connection with a booking, trip disruption, or support request. There is no fixed number of messages per day, week, or month.

Message and data rates

Message and data rates may apply. BonBook does not charge a separate fee for SMS or MMS. Your wireless carrier may charge you according to your mobile plan.

Opt-out and help

Reply STOP to any BonBook text message to opt out. END, CANCEL, QUIT, UNSUBSCRIBE, and REVOKE also work. After we process your request, we will send one confirmation message and you will no longer receive SMS or MMS from us. Reply HELP for assistance, or email support@bonbook.co. Opting out of texts does not cancel your membership, delete your account, or opt you out of BonBook emails, in-app messages, or voice calls. Additional SMS program terms are in our Terms and Conditions.

Retention

We keep mobile numbers while you remain opted in. We keep SMS/MMS consent and opt-out records for at least four years after the last message to that number, or longer if required by law. We keep STOP and suppression records as long as needed to honor your opt-out and prevent accidental re-contact.

6. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights

For California Residents (CCPA)

Right to know what personal information is collected, used, shared, or sold.
Right to request deletion of personal information.
Right to opt-out of the sale of personal information. (We do not sell your data. We do not sell or share mobile numbers or SMS opt-in data for cross-context behavioral advertising.)

To exercise your rights, please contact us at support@bonbook.co.

For EU Residents (GDPR)

Right to access your personal data.
Right to rectify inaccurate data.
Right to erase your data (right to be forgotten).
Right to restrict processing.
Right to data portability.
Right to object to data processing.

To exercise your rights, please contact us at support@bonbook.co.

8. Changes to This Privacy Policy

BonBook reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Users are encouraged to review this Privacy Policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@bonbook.co

Thank you for being a member and trusting BonBook with your travel.

The BonBook Team