Terms | BonBook
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Terms and Conditions

Effective Date: 2026-03-09

Welcome to BonBook, the member-only agentic travel service provided by Tuvala, Inc. DBA BonBook ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our services.

1. Description of Services

BonBook offers a personalized travel agent service, including but not limited to travel searches, suggestions, booking, check-in, updates, management, monitoring, delay-mitigation and 24/7 agentic and human customer support. Agentic support with human fallback support is available 24 hours a day, 7 days a week, 365 days a year.

2. Pricing Model and BonBook's Role

BonBook is a subscription-only travel agent service. Your BonBook subscription is the only fee BonBook charges for access to and use of BonBook. This pricing model is designed to align BonBook's incentives with the people who matter most in travel: you, the traveler.

  • BonBook does not add booking fees, service fees, change fees, cancellation fees, or commissions to airline ticket prices.
  • When you book travel through BonBook, the ticket price is the price offered by the airline or travel provider, plus any applicable taxes or third-party charges required by that provider.
  • If an airline or travel provider charges a fare difference, penalty, baggage charge, seat fee, or other amount in connection with a booking, change, or cancellation, that amount is set by the airline or provider, not by BonBook.
  • BonBook does not mark up those charges or add a separate commission.
  • Because BonBook does not earn commissions on airline tickets or service changes, BonBook is not incentivized to steer users toward higher-priced itineraries or unnecessary service transactions.

3. Member Responsibilities

  • Members must provide accurate and complete information during the onboarding and payment process.
  • Members are responsible for reviewing and accepting any and all terms and conditions from travel providers, including but not limited to ticket terms and baggage policies.
  • Members must ensure they have valid travel documents and comply with immigration and customs regulations.

4. Payment Terms

  • Payment for travel bookings must be made in full at the time of booking.
  • Bonbook accepts credit and debit cards from Visa, Mastercard, American Express and Discover, and other payment methods as available.

5. Refund and Cancellation Policy

  • All bookings are subject to the cancellation and refund policies of their respective airlines and travel partners.
  • BonBook never charges any fees or commissions on airline tickets, changes, or cancellations. Members may be subject to fees charged by travel providers depending on ticket terms, but BonBook does not add to or mark up those fees.
  • BonBook may help facilitate change, cancellation, and refund requests, but BonBook does not impose its own separate fee for that assistance.
  • To request a cancellation or refund, send a request to the Bon travel agent directly, contact us at support@bonbook.co, or reach out to the carrier.

6. Promotions and Discounts

  • Promotions, discounts and risk-free offers are subject to specific terms and conditions, which will be communicated at the time of the offer.
  • Promotional offers cannot be combined with other discounts or promotions unless stated otherwise.
  • BonBook reserves the right to modify or cancel promotions at any time without notice.

7. Limitation of Liability

  • BonBook is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
  • We are not responsible for any delays, cancellations, or changes made by airline or hotel partners. However, agentic and human agent fallback support is available 24/7. We will do everything we can to resolve potential issues proactively and we will work with you and the carrier to minimize disruptions and save you time and money.
  • Members agree to indemnify and hold BonBook harmless from any claims arising from their use of our services.

8. Dispute Resolution

  • Any disputes arising from or related to these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
  • BonBook members agree to waive their right to participate in class actions.

9. Changes to Terms and Conditions

  • BonBook reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.
  • Members are encouraged to review these Terms periodically.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: support@bonbook.co

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for being a BonBook member. We look forward to making your travel effortless.

The BonBook Team