Terms | BonBook
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Terms and Conditions

Effective Date: 2026-03-09
Last Updated: 2026-09-03

Welcome to BonBook, the member-only agentic travel service provided by BonBook ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our services.

1. Description of Services

BonBook offers a personalized travel agent service, including but not limited to travel searches, suggestions, booking, check-in, updates, management, monitoring, delay-mitigation and 24/7 agentic and human customer support. Agentic support with human fallback support is available 24 hours a day, 7 days a week, 365 days a year. If you opt in, BonBook may also communicate with you by SMS or MMS as described in the SMS and MMS Messaging Terms below.

2. Pricing Model and BonBook's Role

BonBook is a subscription-only travel agent service. Your BonBook subscription is the only fee BonBook charges for access to and use of BonBook. This pricing model is designed to align BonBook's incentives with the people who matter most in travel: you, the traveler.

  • BonBook does not add booking fees, service fees, change fees, cancellation fees, or commissions to airline ticket prices.
  • When you book travel through BonBook, the ticket price is the price offered by the airline or travel provider, plus any applicable taxes or third-party charges required by that provider.
  • If an airline or travel provider charges a fare difference, penalty, baggage charge, seat fee, or other amount in connection with a booking, change, or cancellation, that amount is set by the airline or provider, not by BonBook.
  • BonBook does not mark up those charges or add a separate commission.
  • Because BonBook does not earn commissions on airline tickets or service changes, BonBook is not incentivized to steer users toward higher-priced itineraries or unnecessary service transactions.

3. Member Responsibilities

  • Members must provide accurate and complete information during the onboarding and payment process.
  • Members are responsible for reviewing and accepting any and all terms and conditions from travel providers, including but not limited to ticket terms and baggage policies.
  • Members must ensure they have valid travel documents and comply with immigration and customs regulations.

4. SMS and MMS Messaging Terms

BonBook offers an optional SMS and MMS messaging program (the "Messaging Program"). These terms apply if you provide a mobile number and consent to receive texts from BonBook.

Program description

If you opt in, BonBook may send automated SMS and/or MMS messages from a BonBook 10-digit number about your travel and membership, including booking confirmations, itineraries, tickets, check-in reminders, flight status and delay updates, schedule changes, customer support, and other account or service notices. During our SMS/MMS beta, we may send a limited set of these message types while we test the program. This Messaging Program does not send advertising or promotional text messages.

Consent to receive SMS or MMS messages is not a condition of purchase, booking, or using BonBook. You may use BonBook without joining the Messaging Program.

How you opt in

You opt in by texting FLY to 814-637-7333. That starts the conversation and is your consent to receive SMS/MMS from this Messaging Program. YES and UNSTOP also opt you in. Providing a phone number for airline ticketing, booking, or account security, without texting FLY, is not consent to this Messaging Program. The public call-to-action is on our Text BonBook page.

Message frequency

Message frequency varies. You may receive multiple messages in connection with a booking, trip disruption, or support request. There is no fixed number of messages per day, week, or month.

Message and data rates

Message and data rates may apply. BonBook does not charge a separate fee for SMS or MMS. Your wireless carrier may charge you according to your mobile plan. If you have questions about your text or data plan, contact your wireless provider.

Opt-out

You can cancel the Messaging Program at any time. Reply STOP to any BonBook text message. END, CANCEL, QUIT, UNSUBSCRIBE, and REVOKE also work. After we process your request, we will send one confirmation message and you will no longer receive SMS or MMS messages from us. You may also opt out by emailing support@bonbook.co. Opting out of texts does not cancel your BonBook membership, affect bookings already made, or opt you out of email or in-app messages.

To re-enroll after opting out, text FLY again.

Help

Reply HELP to any BonBook text message for assistance, or email support@bonbook.co.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Age restriction

You must be 18 years of age or older to use the Messaging Program. By opting in, you confirm that you are at least 18 years old and that you are the wireless subscriber of the mobile number provided, or that you are authorized to consent on the subscriber's behalf.

Privacy

We do not share, sell, or rent your mobile number, SMS/MMS opt-in data, or messaging consent to third parties or affiliates for their marketing or promotional purposes. How we collect, use, and share mobile information is described in our Privacy Policy.

5. Payment Terms

  • Payment for travel bookings must be made in full at the time of booking.
  • Bonbook accepts credit and debit cards from Visa, Mastercard, American Express and Discover, and other payment methods as available.

6. Refund and Cancellation Policy

  • All bookings are subject to the cancellation and refund policies of their respective airlines and travel partners.
  • BonBook never charges any fees or commissions on airline tickets, changes, or cancellations. Members may be subject to fees charged by travel providers depending on ticket terms, but BonBook does not add to or mark up those fees.
  • BonBook may help facilitate change, cancellation, and refund requests, but BonBook does not impose its own separate fee for that assistance.
  • To request a cancellation or refund, send a request to the Bon travel agent directly, contact us at support@bonbook.co, or reach out to the carrier.

7. Promotions and Discounts

  • Promotions, discounts and risk-free offers are subject to specific terms and conditions, which will be communicated at the time of the offer.
  • Promotional offers cannot be combined with other discounts or promotions unless stated otherwise.
  • BonBook reserves the right to modify or cancel promotions at any time without notice.

8. Limitation of Liability

  • BonBook is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
  • We are not responsible for any delays, cancellations, or changes made by airline or hotel partners. However, agentic and human agent fallback support is available 24/7. We will do everything we can to resolve potential issues proactively and we will work with you and the carrier to minimize disruptions and save you time and money.
  • Members agree to indemnify and hold BonBook harmless from any claims arising from their use of our services.

9. Dispute Resolution

  • Any disputes arising from or related to these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
  • BonBook members agree to waive their right to participate in class actions.

10. Changes to Terms and Conditions

  • BonBook reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.
  • Members are encouraged to review these Terms periodically.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: support@bonbook.co

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for being a BonBook member. We look forward to making your travel effortless.

The BonBook Team